How can I get my own app?
We created Savor Live exclusively for our customers, as we believe your success is our success. If you are a current customer of Savor Brands, please contact us if you are interested.
What qualifies as an existing Savor Brands customer?
You have ordered printed packaging with us previously.
What are the terms and conditions?
  • If you are a Savor Brands customer, to secure your spot on our waitlist, a $1,300 one-time deposit is required.
  • Once the Savor Live team begins the app onboarding process with you, you must activate your app and begin processing customer transactions within three months. You will then receive confirmation of your $1,300 Savor Brands packaging credit, which must be used within one year from the date issued.
  • To continue using your app after its initial year, customers are required to place a packaging order with Savor Brands at least once annually.
  • After the initial year of registration, there is a $130 annual administration and app licensing fee per app owner (Apple receives $99 of this fee annually).
  • If you have more than one location, there is a $300 one-time setup fee for each additional location.
What if I’m not a Savor Brands customer?

If you have yet to purchase packaging from Savor Brands but would like a custom branded app, you can begin the process of creating your perfect package. You can create an account on My Savor to gain access to our design toolkit and dielines, review production procedures, request samples, submit artwork, and more. You can also contact us with any questions. Once we receive full payment on your packaging order and you become a Savor Brands customer, you are eligible to pay the $1,300 deposit for your app and secure your spot on our waitlist.

You will then receive a $1,300 packaging credit on your Savor Brands account, provided that you activate and use your app within three months of initial contact from the Savor Live onboarding team to begin your app customization.

Are you offering Savor Live globally?
Savor Live will be available to Savor Brands customers in the United States. However, we are already looking into opportunities to expand this globally into other regions outside of the US. Stay tuned!
How much will my custom-branded app cost if I am a Savor Brands customer?
We’re truly about helping our customers, and our goal is to provide a custom-branded app at no cost to you.
What if I have more than one location?
If you have more than one location, there is a $300 one-time setup fee for each additional location.
How is my app registered?
Savor Live will creates the Apple ID on your company’s behalf and submits it to the app store.
How will my app be available?
Savor Live will publish your app on your behalf to the iOS app store. We have plans to publish an Android version of your app in the future.
If the app is free, what’s in it for Savor?
As long as you are a Savor Brands customer, your app will essentially be free to use. We’re providing a service for you through Savor Live and continuing to have you as a customer with Savor Brands. We truly believe your success is our success, and a custom-branded app at no cost to you that’s built specifically for specialty coffee is hard to come by. Simply put, if you sell more coffee, we sell more packaging. Everyone benefits.
How is this different from other app services out there?
We’re offering an app that will be completed branded to your business, at no cost to you, with world-class design, with features including mobile payments and a Rewards program. We’ve focused on efficiency and offering the best UX – because when you have your customers’ attention, you want to do everything you can to provide the best possible experience.
I’m not a Savor Brands customer but the coffee I feature in my café is a Savor Brands customer. Can I get an app for my café?
At this time, Savor Live is offered exclusively to our existing customers. However, in the months ahead, we are considering allowing cafes who feature our customers’ packaging to sign up for Savor Live, provided that a Savor Brands customer refers them to Savor Live.
When will my app be ready?
Savor Live will launch in ~June 2019 exclusively for Savor Brands customers. Customers will be given onboarding support in the order in which they are waitlisted. To secure a spot on the waitlist, you must be an existing client of Savor Brands and pay the $1,300 deposit. Once the onboarding process begins, the time it takes to customize your app is up to you – you decide to what level you would like to customize your app using our Savor Live Partner Portal and to what length of detail. You can keep the customization process simple or spend a little more time – it’s your app and entirely up to you.
Who is processing the mobile payments for my app?
We have partnered with ProPay, a wholly owned subsidiary of TSYS (NYSE: TSS) and a leader in payment data security. ProPay facilitates the payments in your app. Since 1997, ProPay has provided simple, secure and affordable payment solutions for organizations across industries.
What kinds of credit card payments will be accepted?
ProPay accepts all credit cards, including Visa, Mastercard, American Express and Discover.
What are your mobile payment processing fees?
2.9% plus 25 cents
That seems higher than my café payment processing. Why?
Given the increased amount of risk involved with mobile transactions vs. payment processed at the café counter—such as credit card fraud, spoofing, malware, etc.—there are higher costs associated with mobile payment processing. Security in mobile payments is of the utmost priority, and customers are increasingly embracing and expecting mobile payments.

In fact, in-store mobile payments will reach $503 billion by 2020, reflecting a compound annual growth rate (CAGR) of 80 percent between 2015 and 2020. Additionally, the number of in-store mobile payment users in the U.S. is predicted to reach 150 million by the end of 2020—which will represent 56% of the consumer population at that time. Even the Girl Scouts actually sold more cookies when they began to take mobile payments.

Furthermore, given that 70 percent of millennials identified rewards and/or discounts as the most compelling motivational factors for making mobile payments, we’ve incorporated both mobile payments and a rewards program into your app.
How is my company’s and my customers’ data protected? What about encryption?
Your and your customers’ security is of the utmost importance. We are designing our system to take advantage of Amazon Web Services (AWS) structure, which means you benefit from a data center and network architecture built to meet the requirements of the most security-sensitive organizations. Savor Live does not have access to your individual customer transaction data.
How much does the Loyalty program cost?
The cost of your loyalty program is 0.25% of the transaction amount.
How does the Loyalty program work?
You can opt-in to turn on your loyalty program where customers automatically receive points for their purchases. One cent equals one point. You can designate up to three reward tiers and customize the amount of rebate at each level.
What about augmented reality (AR) for my coffee packaging? Will that be integrated into my app?
Yes, absolutely. As you may have seen in our Pono bag series, we recognize how AR can bring your packaging and brand to life. We’re already working to bring you the future of packaging and the latest technology innovations to help you transform your customers’ experience, engage them in new ways, and educate them on the high-quality products you produce. We’ll share more updates in this key feature as we advance our development.
I have a coffee subscription program or want to launch one. Can I do that in my app?
Yes, we are already building a coffee subscription platform into the Savor Live Partner Portal so that you can easily create and manage these subscriptions for your customers, who benefit from receiving freshly roasted coffee at the frequency they select. We’ll be sure to let you know once this feature is available.
Will I be able to ship products through my app?
Yes, we are working on this feature so that you will be able to ship your coffee, merchandise or other products to your customers wherever they are and reach them beyond your location(s).
Will my app be available via Android?
While we are initially publishing the app on the iOS app store, we do have plans in place to make an Android version available in the future.
Will my app integrate with any of my existing systems?
We created Savor Live to supplement your existing POS and are working on integrations with partners.